Hearing Asset Advisors
  • 11-Jan-2021 to Until Filled (EST)
  • Charlotte, NC, USA
  • 15-17.00
  • Hourly
  • Full Time

Patient Administrative Assistant -Full-Time


Queen City Ear, Nose & Throat is a private practice group with 2 locations in the Charlotte and surrounding area looking for an enthusiastic and energetic Full-Time Patient Administrative Assistant to work front desk, answer phones, insurance pre-authorizations and various other administrative support functions. 



The ideal candidate will have 3 year's experience in a busy physician practice utilizing excellent communication skills and the ability to utilize electronic medical records effectively.




  • Greeting and directing patients to examination rooms
  • Scheduling patient appointments and making reminder calls
  • Informing patients, about delays and waiting times
  • Obtaining patients' addresses, contact details, insurance information, and medical histories
  • Updating and verifying patient information at every visit
  • Assisting patients in filling out patient history forms, consent forms, and payment contract forms, when necessary
  • Receiving and processing cash and credit card payments for medical services rendered
  • Batching out the end of day financial intake
  • Reviewing patient accounts, identifying delinquent accounts, and collecting overdue payments
  • Answering, investigating, and/or directing patient inquiries or complaints to the appropriate medical staff member
  • Following up with patients to ensure their inquiry or complaint has been satisfactorily resolved
  • Providing financial expectation review for patients regarding their services
  • Performing administrative and clerical duties, such as filing paperwork, when necessary
  • Scanning of clinical forms
  • Processing outside referrals for appointments
  • Manage portal communication from patients and route appropriately
  • All other duties as assigned




High School Diploma or equivalent.





3 + years'  experience in a busy physician practice providing assistance with a variety of administrative services. Positive, friendly patient focused presentation a must. 


Please Send Resume and Cover Letter to: dkoncsol@queencity-ent.com


Position Type:  Full-Time

Salary Range: $14.00-$16.00 per hour

Benefits: Paid Holidays and Medical



Queen City Ear, Nose & Throat is more than just treatment collectively serving patients in Charlotte and its surrounding areas with over 50 years of experience, our physicians diagnose and treat a wide variety of ear, nose, and throat conditions.

Hearing Asset Advisors
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